Training

Meal - Fri Lunch

We Bring About What We Talk About Our words are magic wants, and one can immediately change their results, their environment, and their life by simply changing their language.

Meal - Sat Breakfast

BE A BETTER YOU can’t be overstated. It’s the secret to separating yourself from the pack and will bridge you to goals you have yet to reach more quickly. Personal growth is the greatest separator between those who succeed and those who do not, and its importance can’t be overstated; yet, we undermine our growth by investing in things that numb us to the reality of how short life really is. The intentional commitment toward personal development is a choice, a noble act. In the heart of any successful business, it’s the number one skillset to help move you forward. A culture where strong character exists sets not only the CONTEXT for your shops, but will benefit employees, families, relationships, and in this age of technology vs human qualities, is more important than ever. It renews the mind and keeps you engaged on a different level. While it’s important to be an expert in ‘how to’make cars run, ‘how to’ make better sales, ‘how to’ hire top performers, and ‘how to’ build a great business model, it’s MORE important to ensure the foundational structure of that shop is healthy. That begins with you. Invest in YOU and watch what follows…profit.

Engine Mechanical Diagnosis with Electronic Equipment

This class covers the use of current probes, vacuum transducers and pressure transducers toquickly diagnose engine mechanical issues quickly. Often, using the techniques discussed in thisclass, the amount of physical teardown to confirm the diagnosis will not be required. This classwill focus on misfire problems, but will also address ignition and camshaft timing issues.Multiple tools will be covered to achieve these goals, but technique is the key. All of the testingtechniques will be backed up with actual “broken car” case studies. If you own a scope, you’llwant to attend this class. The information discussed will greatly expedite your diagnosticprocess.

P0420 & P0430 "Keeping The Light Off"

P0420 & P0430 "Keeping The Light Off" The P0420/P0430 DTCs related to catalytic converter efficiency are among the Top 10 DTCs we deal with on a regular basis. It’s easy to assume by the description that the converter itself has failed – and it just may have – but more often than not there is another culprit hiding in the wings that either caused the death of the converter or the code itself. In this seminar, we’ll share testing methods and tips to help you successfully correct the problem the first time around.

Hybrid & Electric Vehicle Drivetrains

Worldwide, the focus of automotive laws and regulations is on reducing emissions. One way to achieve this goal is increase the number of zero emission vehicles on the road. California has a zero-emissions mandate and China has also adopted a version of California’s plan in its new energy mandate. Battery Electric Vehicle (BEV) production numbers are on the rise and are soon going to be commonplace on our streets. It is now time to start learning about BEVs and preparing for this fundamental shift in automotive technology. This class presents an overview of components, operation and tooling needed to successfully compete in this market. Topics include: Special tools required Common components between hybrid and electric vehicle drivetrains Additional components found only on electrical drivetrains Battery construction and testing Gear box power flow Unique testing procedures

Variable Camshaft Timing

With a conventional camshaft, all the variables that determine valve timing, lift, duration and overlap are cast in stone the moment the lobes are ground. Variable Camshaft Timing (VCT) or otherwise known as Variable Valve Timing (VVT) was then developed in order to achieve better overall versatility in a wider RPM range and various operating conditions by phasing the camshaft. Camshaft phasing systems allow the valve timing to be adapted to the respective operating conditions of the engine. With completion of this class technicians can expect to gain a deeper understanding of: - Camshaft foundations and the benefits of Variable Camshaft Timing (VCT) - Design and function of many modern VCT systems   - Operation of various phaser styles  - Special tooling requirements Variable Displacement oil pump technology - Testing of sensors, actuators and mechanical components of the VCT system - Scan tool data analysis and waveform diagnostics

Noise, Vibration and Harshness Analysis

Since man began to build machines for industrial use, and especially since motors have been used to power them, problems of vibration reduction and isolation have engaged engineers. Gradually, as vibration isolation and reduction techniques have become an integral part of machine design, the need for accurate measurement and analysis of mechanical vibration has grown. Over the last 15 or 20 years a whole new technology of vibration measurement has been developed which is suitable for investigating modern highly stressed, high speed machinery. Using piezoelectric accelerometers to convert vibratory motion into understandable data, the process of measurement and analysis is efficiently performed by the versatile abilities of these electronics. This class will show you how to use modern techniques to identify the vibration source, track the transfer path and pinpoint the responding component.

Thermal Imaging for Diagnostics

Thermal imaging is fast becoming a rapid, non-intrusive way to gather analytic data quickly. Thermal cameras are becoming widely available but correct operation that gives accurate results involves much more than point and shoot. Learn the benefits and the pitfalls of this technique. Topics include: Advantages of using Thermal Imaging for diagnosis Understand the differences in Thermal Cameras Know the limitations of Thermal Cameras Explore documented uses of Thermal Imaging for diagnosis on real use cases.

Current Probe Revisited

Using amperage waveforms to diagnose electrical circuits is certainly not new. Technicians are routinely faced with the need to utilize an inductive amp probe to measure current. Proper diagnosis depends on not only operational knowledge of the amp probe, but a thorough understanding of the circuit being measured. In this course, CTI will revisit tips and techniques we have discussed in many of our diagnostic courses as well as introduce new techniques such as using a micro amp probe to diagnose circuits such as reference voltage and wide band air/fuel sensors.

GM Duramax L5P Update

The latest addition to the 6.6L Duramax family came in 2017 with the introduction of the L5P VIN Y engine. Almost every part of the L5P engine has been re-engineered to make it stronger to accommodate an increase in horsepower and torque. Accomplishing these tasks may seem easy before considering the necessity to meet current emission standards. The L5P horsepower and torque has increased from 397 hp/765 lb-ft torque on the LML to 445 hp/910 lb-ft torque, while still meeting current emissions requirements. Topics in this course include: Engine mechanical improvements Major changes to the fuel system Emission system improvements Fuel quality analysis Maintenance needs Scan tool testing and critical data PIDs Oscilloscope testing Common failures

Modern Electronics Foundations

Worldwide, the focus of automotive laws and regulations is on reducing emissions. One way to achieve this goal is increase the number of zero emission vehicles on the road. California has a zero-emissions mandate and China has also adopted a version of California’s plan in its new energy mandate. Battery Electric Vehicle (BEV) production numbers are on the rise and are soon going to be commonplace on our streets. It is now time to start learning about BEVs and preparing for this fundamental shift in automotive technology. This class presents an overview of components, operation and tooling needed to successfully compete in this market. Topics include: •Special tools required •Common components between hybrid and electric vehicle drivetrains •Additional components found only on electrical drivetrains •Battery construction and testing •Gear box power flow •Unique testing procedures

All Wheel Drive Technologies

Today’s SUVs, sedans and sports coupes are embracing all-wheel drive to improve vehicle handling and, in some cases, make better use of high torque/high horsepower powerplants. Don’t confuse all-wheel drive with four wheel drive. Although some components are shared between the technologies, all-wheel drive utilizes advanced software and controls to precisely control torque vectoring and aid in the stability of the vehicle. Repairing these vehicles requires not only an understanding of the hardware, but also electronics and control strategies. Topics in the course include: Differences between AWD design vs. 4WD The role of software’s role in AWD operation Common AWD components and how they operate Proper diagnostic testing procedures Analysis of vibration issues

Electrical & Electronic Systems: Essentials in Electric Circuits

This course expands each technician’s current knowledge of electrical / electronic circuit operation. First, we take a practical look at various electronic components. Then with the aid of graphics and real-world circuit illustrations we assist technicians in mastering multi-meter functions in order to speed up diagnostics.  To solidify theory, we offer real world insight into relays and solid-state components using case studies to illustrate.  To wind up this practical electronics course we deliver advanced diagnostic tips for diagnosing battery drains.   As automotive technology continues to evolve, shop owners and professional technicians must revisit fuel systems training and education to ensure proper understanding of design change and diagnostic techniques. This course is specific to fuel systems, fuel pumps, modular reservoir assemblies (MRA), fuel pressure regulators and fuel injectors. We’ll review newer technologies like direct fuel injection and control strategies that will help your shop and technicians keep pace with the changes in automotive technology. Other discussions in this course will include diagnosis, test procedures, service bulletins and factory updates.  

Advanced Electrical Diagnostics with Intro to Lab Scopes

Today’s vehicles contain over a mile of electrical wiring, dozens of electronic modules communicating on multiple data busses and millions of lines of software code.  Are you comfortable with your level of electronic diagnostic skills?  In this course we’ll cover advanced electrical / electronic circuit diagnosis on a variety of topics ranging from; Advanced Sensor Diagnostics EMI / RFI Common Problems and Solutions Introduction to lab scope setups, connections, voltage and current waveform analysis Serial Data (CAN) Diagnostic Update

Network Nightmares: Solving the Diagnostic Distress (Part 1)

There is no doubt that data communications/network issues are amongst the most difficult, time consuming and costly diagnostics that we encounter. Factory scan tools offer expanded testing techniques that are manufacturer specific, but even those dedicated software platforms are not enough to accurately diagnose these problems in many cases. These problems fall into several categories: codes and multiple communication DTCs, scan tool errors, vehicle wiring and component faults, intermittents and more.   This class is designed to provide some sound NEW diagnostic routines and the road maps that we have developed over many years of study and application.  Topics will include:     The operation of the many communication protocols (languages)  Single and dual wire, ethernet, fiber optic, wireless and the rules that make them               work. RF, the radio signals that are common today for; HMI, TPMS, entry/starting             systems, etc.      Network “wake-up” strategies and wakeup waveform analysis. Fault tolerance’s and lack there-of, how dirty can the signal be and still work?       The physical mechanism’s that make a network function, terminated bus lines and        CAN Nodes, how this relates to scope diagnostics on network bus lines.       Network topology designs and their operational strategies.      The proper application of scan tools and lab scope together, our diagnostic “tips ‘n      tricks.” Data interpretation, serial decoding, math channels, XY views, masks, alarms and           more    Each topic will be backed up with real case studies to re-enforce the strategies used.   All of this is followed up with live demonstrations that each technician will perform and prove-out on their own computer. Please bring your own computer with PicoScope automotive 6 and 7 installed, both are free at www.picoauto.com. This is a critical step regardless of the scope that is used at your shop. Not mandatory, but you will retain more of the hands-on component if you do!  

Network Nightmares: Solving the Diagnostic Distress (Part 2 )

There is no doubt that data communications/network issues are amongst the most difficult, time consuming and costly diagnostics that we encounter. Factory scan tools offer expanded testing techniques that are manufacturer specific, but even those dedicated software platforms are not enough to accurately diagnose these problems in many cases. These problems fall into several categories: codes and multiple communication DTCs, scan tool errors, vehicle wiring and component faults, intermittents and more.   This class is designed to provide some sound NEW diagnostic routines and the road maps that we have developed over many years of study and application.  Topics will include:     The operation of the many communication protocols (languages)  Single and dual wire, ethernet, fiber optic, wireless and the rules that make them               work. RF, the radio signals that are common today for; HMI, TPMS, entry/starting             systems, etc.      Network “wake-up” strategies and wakeup waveform analysis. Fault tolerance’s and lack there-of, how dirty can the signal be and still work?       The physical mechanism’s that make a network function, terminated bus lines and        CAN Nodes, how this relates to scope diagnostics on network bus lines.       Network topology designs and their operational strategies.      The proper application of scan tools and lab scope together, our diagnostic “tips ‘n      tricks.” Data interpretation, serial decoding, math channels, XY views, masks, alarms and           more    Each topic will be backed up with real case studies to re-enforce the strategies used.   All of this is followed up with live demonstrations that each technician will perform and prove-out on their own computer. Please bring your own computer with PicoScope automotive 6 and 7 installed, both are free at www.picoauto.com. This is a critical step regardless of the scope that is used at your shop. Not mandatory, but you will retain more of the hands-on component if you do!  

AUDI Forced Induction 'V' Motors

 Oil Consumption Issues Crankcase Ventilation and oil Separator Secondary Air Injection System Maintenance Timing Chain Noise Supercharger Maintenance Special Tools and procedures Engine Layout and Geometry, HSI configuration Spark Plug Tube Oil Leaks Lifter Roller Failure Central Fuel Injectors Audi Valve Lift implementation Hot V turbochargers, integrated Exhaust manifold Vacuum Boost Control and Why Evap system, Venturi Suction-Jets New Gear Driven Engine Timing Thermal Management components and operation

VW/AUDI CAN System

VW/Audi CAN architecture (VW/Audi is very similar to Porsche in this respect.) Types of busses and their modules Physical CAN connections, wiring, crimps, repairs Understanding CAN messages  Decoding OE CAN messages for logging and display purposes How CAN sniffers can aid CAN bus Diagnostics Aftermarket CAN accessories Building a CAN network for aftermarket accessories

BMW Motorsports - Introduction to S58 & B58 Motors

 Distinguishing the differences and understanding engine i.d.’s Common issues and Fixes Understanding Valvetronic 3 & 4 VANOS & valve timing HPFP Fuel management Special tools required for repairs Upgrades and add’ ons available from the aftermarket

BMW Engine Air Management Systems

 Valvetronic Evolution - Generation 1 thru 4 VANOS Systems - Operation & Diagnostics Crankcase Ventilation - Function Normally Aspirated & Turbocharged Engines Common Failures & Diagnostic Routines

Advanced Closing Strategies for Selling Diagnostic Services

The profit structure of automotive repair shops is changing. Have you ever struggled with a drivability diagnosis and wondered how in the world you are going to get paid for the 3 hours your technician invested in properly identifying the root cause of the client's concern? This course is designed to help you master the skills needed when selling the invisible service solution. The most critical part of profitability for a repair shop is ensuring every segment of time is billed out and collected for every vehicle at the proper rate. This course will demonstrate how to price invisible services in a way that customers will say yes to, as well as creating value for the service provided. We will identify emerging profit centers that will help your shop stay profitable in the next 5-10 years. Increase Diagnostic Labor Revenue.  Learn how to save your technician time.  Resolve client concerns faster.  Get paid for your time.  Increase your effective labor rate. 

Becoming a Destination Employer

In these times, going through the hiring process feels more like we are the ones preparing for the interview! We  have to be ready to present our own professional resume to rise above the competition. In essence, it’s not much  different from advertising and recruiting our customers; they are just a different and much more targeted  audience. Many of the same avenues can be used, such as social media and our Google page. People value their  time and have become less tolerant of a work environment that doesn’t meet their wants and needs. They are  investing more time and consideration into their employment decisions, with so many available options. Come  learn how to make your perfect employees say yes to your job offers and be their final employment destination!  time and consideration into their employment decisions, with so many options being available to them. Come  learn how to make your perfect employees say yes to your job offers and be their final employment destination!  

Multiple Methods to Increase Word-of-Mouth Marketing

Word of Mouth Marketing is the most effective marketing you can hope for to increase customers to your shop.  Hope is not a plan! Turn your customers into Raving Fans who spread the good news 24/7 every day! Learn the secrets to increasing your Google Rating and Digital Footprint via Word of Mouth Marketing!

Becoming GREAT on the Phone

Customers decide whether or not they will do business with you in 4.5 seconds.  What can you do in 4.5 seconds other than be energetic, enthusiastic and engaging.  How we answer the phone and how we engage the customer is essential to our overall success and can mean the difference between a 16% call to appointment rate and a 40% call to appointment rate.   There are many techniques to help us become really great on the phone and convert more potential customers to actual advocates for our business.  The best Service Advisors understand this and have learned and practiced these techniques so that they can deliver them without thought and with the appropriate level of enthusiasm and interest.  In this class we will training on: ∙      Answering the phone with excitement, enthusiasm and interest ∙      Engaging with the potential client through out ∙      Creating value for potential client and overcoming objections ∙      How to create a buyer from a shopper ∙      Ways to increase your value for the potential client ∙      When to let the tire-kickers go and how to do it ∙      Closing on the phone and getting the Appointment   Recently, I have had the opportunity of listening to hundreds of phone calls.  In way too many the Service Advisor was either too eager or not engaged and therefore could not get the potential client excited about making an appointment.  In more than half of the calls no one even asked the potential client to make an appointment.  And, in many calls the Service Advisor continued to engage after the potential client asked for the appointment, sometimes turning an appointment into a lost opportunity.  So, I decided to put together this class to really help students understand what they need to do, give examples of good techniques and bad techniques, and help improve your skills to book more appointments.

Misfire: Efficient and Effective Diagnosis

Misfires can be caused by three things: Ignition, fuel, or mechanical issues. This course covers the diagnostic techniques required to rapidly narrow the offender to one of these three possibilities. Emphasis is placed on a logical approach and effective use of appropriate testing techniques. Scan tools and scopes will be the main focus of this class. However, other tools will be used as well.

The Green Light Sales Process

There is a movement taking businesses by storm. It is the empowered consumer. Today’s consumer demands a different approach to selling…one in which the consumer is in control. Effective selling today puts the customer in a position of wanting to buy vs. being sold. Learn how to identify the roadblocks that create sales objection and jeopardize relationships. Increasing sales can be done in an easy and effortless way. It is simple, make sure you have the green light before you proceed. The Green Light Sales Process will show you how to gain your clients permission through every step of the sales process. Learn how to spot potential obstacles and ensure you get the green light at the end to proceed with the repairs.  Get more customers to buy from you.  Remove traditional sales resistance. Increase your sales.  Increase your profits.  Create a sales process your customers will love.  Easy to use system designed for service advisors of all skill levels. 

From Chief Everything Office to Chief Executive Officer

When you start a business, it's normal for the owner of that business to be responsible for everything because it's all they can afford as they build. It isn't normal for the owner to stay that way and the problem we're seeing over and over again is owners getting stuck working in the business vs on the business. I know, you've heard that saying a million times and it's frustrating. HOW??? In this fast-paced class, you're going to learn the roadmap for truly becoming the chief executive officer of your business, identifying where you're at in the process, and how to get unstuck. This class will help: Identify where you’re stuck and why. Show you the path to becoming the true CEO of your business Give you strategies to keep you moving on the path. This class will get you out of the daily grind and back into the driver's seat where you belong so you can watch your revenues rocket, your team flourish and your customer base grow. We want you servicing your customers' cars, their kids' cars and their kids' kids' cars. So Let's get rocking!

It’s not our fault! Building Value

With today’s sophisticated automobiles and complex control systems, getting paid for your diagnosis, inspection,and research to repair the systems is more important than ever. We have a sophisticated car driven by someonewho doesn’t understand that.We didn’t build it, buy it or break it. We are just trying to keep you on the road! How do we build value and justifythe investment in time, equipment and knowledge to the customer?Join us as we guide service advisors on building value for the cost of inspection and testing of these computers onwheels.us as we help the service advisor the cost of inspection and testing of these computers on wheels.

Selling Maintenance Profitably

The ultimate Service Advisors guide to selling maintenance on 2015 - 2018 model year vehicles. Bring your maintenance sales skills up to speed, Jeremy O'Neal will share with you the insiders secrets the dealership Service Advisors are using to sell maintenance on today's new vehicles. Students will get behind the scene access to what the top 1% of Service Advisors are doing to create massive profits selling maintenance on newer vehicles. Includes vehicle specific information for the following manufacturers; Ford, GM, Chrysler, Honda, Toyota, & Nissan. Includes advanced sales guide to help you create additional profits from the first day back at the shop. Your customers will love the expertise you gain from this course. Increase your maintenance sales.  Perfect for Service Advisors of all skill levels.  Become a Maintenance Expert.  Save time with pre-built maintenance packages. 

Becoming the Leader your Team will Follow

Becoming the leader your team will follow is all about knowing yourself, understanding your team and inspiring them to become better versions of themselves.  A true leader will make a shop more successful.  While there are many managers, few have the skills to lead.  This workshop helps to explain the difference between managers and leaders, expose the greatest misconceptions about leadership, and give you practical tools for being the great leader your team really needs! In it I give you the tools to become a great leader resulting in a happier team, more sales on the front counter and customers who start as visitors but stay as loyal fans!

Preventing Sales Objections Before They Occur

The dreaded NO!  Nobody likes it, nobody wants to hear it, yet without even realizing, we encourage our customers to use it every day.  Whether it be a sales presentation that lacks value, a disbelief in the needed services, or merely suggesting the vehicle isn’t even worth the repair, the tiny yet destructive seeds are unwittingly planted over and over that lead to objections and lost sales.   Not only do our businesses lose out on revenue and valuable profit, but our customers leave with uncompleted repairs, unreliable vehicles, and a fractured sense of trust.   There is however a better way.  It’s been said that “an ounce of prevention is worth a pound of cure” and this class will outline the small but highly effective ways we can prevent the “NO” from ever arising in the first place. 

Successful Scheduling & Workflow Management

Is your shop overwhelmed with appointments and with sold work?  Are you struggling to source parts & complete repairs on-time?  Are you constantly over-promising and under-delivering?  For many in our industry this is the case and there seems to be no end in sight.  In fact, it goes without saying that the world around us has changed drastically in the last few years however for many shops, the methodology regarding scheduling and workflow management remains the same.  The purpose of this class is to educate Service Advisors and Shop Owners on how to properly set expectations with your customers and successfully schedule repairs and service in a way that is more practical, profitable and productive; resulting in fewer come-backs, on-time repairs, and an elevated customer experience.  Don’t pass up this opportunity to refine your process and move your business forward in today’s “new normal”.

Advanced Selling Strategies

This class is for those that want to improve their sales skills and become good at building relationships, creating trust, and helping clients buy the things they need to keep their vehicles operating properly. We teach sales people how to think correctly about their products and their value to improve their sales.  How very simple things can improve your results by 10%, 20% and more.  We also teach a method of sales that helps the client to come to the right conclusions and buy your product before you ask for the sale.  And, we teach how to think on the phones and how to deal with price shoppers and get more appointments. 

Toyota Diagnostics with Techstream

Toyota is one the largest manufacturers of vehicles in the US.  Their popularity continues to grow year after year and Toyota continues hold a large market share of the US repair industry.  This presents a great growth opportunity for many shops.  The Toyota Techstream Lite scan tool is a powerful, intuitive and very affordable OE scan tool that can gives aftermarket repair facilities OE level diagnostic capabilities. Coupled TIS or the Toyota Information System there is almost nothing an aftermarket repair shop can’t do. Toyota also has been at the forefront of ADAS systems including it almost all of their late model production vehicles including base models like the Corolla.  Subjects covered will include where to, what is required to and how to acquire subscriptions and tooling required.  Both Techstream and TIS navigation and operation will be discussed. In addition, features like; wiring diagrams, programming, ADAS tooling, as well as, their setup and calibrations. This class offers a comprehensive look at servicing Toyota vehicles with many real world examples used to illustrate how to use TIS and Techstream Lite and the new service opportunities they present.

Advanced Driveability Diagnostics

This class/seminar utilizes real-world strategies for effective diagnosis and repairs. There will be only ADVANCED procedures taught in this seminar. Technicians who attend should already have background in use of scan tools, labscopes, amp clamps, gas analyzers etc. Subjects covered are: Cranking AC voltage, Running compression with your scope, PCM Vref, No Start Diagnosis, Fuel Trim correction factor, Crankshaft Relearn, Ignition primary and secondary, Variable valve timing and so much more.

The In’s & Out’s Of R1234yf Air Conditioning Systems

This class/seminar will cover all the components of the R1234yf air conditioning system along with step by step instructions of how to test, recover, evacuate, recharge and add oil/dye to the system. We will have a R1234yr machine connected to a vehicle and provide you with the dos and don’ts when performing system service and repair. At over $70.00 a pound you don’t want to guess but rather test and get the job don’t right the first time. Upon the completion of this class you will have a better understanding of the refrigerant, system, testing, equipment use and getting the system back to its normal state. Today’s vehicles are more involved so it’s important to use a proper diagnostic approach.

Measurement and Signatures Intelligence Analysis: What’s Going on Inside the Box?

A Study of Advanced Electrical Testing and Diagnostics  Through the Understanding of Electronics Fundamentals         A 4 Hour Class Event. Electrical Fundamentals, Is This Advanced Subject Knowledge, or Just Basics? Study How These Apply to Daily Use in the Bay.   Electronics Circuit Operation and Fundamentals, Is This Advanced Subject Knowledge, or Just Basics? You Decide.   Learn How Understanding the Electrical and Electronics Fundamentals Affects Your Lab Scope Waveform Interpretation. WHAT am I looking at here? (Woah.)   Intro to Advanced Lab Scope Tools and Functions and Their Use In Live Diagnostics (Strategies for Intermittent Captures, Etc.)   Who Should Attend? Any technician from entry level to advanced level or at any technical level in between will gain useful, actionable testing methodology by looking at how the basics of electronics, their components, functions and Laws of Electricity all tie together to make your daily diagnostic waveforms and data come alive. This class helps make the connection between signals and analysis. Everyone can hook up a scope and capture a waveform these days… but can you accurately analyze what it is telling you? Come, See… and YOU decide!

ADAS Awareness for Service Consultants

ADAS Awareness for Service Consultants" is a class that covers the basics of advanced driver assistance systems (ADAS) in vehicles. These systems, which include features like lane departure warning, automatic emergency braking, and adaptive cruise control, are designed to improve vehicle safety and reduce drive workload. In this class, service consultants will learn how to identify vehicles equipped with ADAS, how to identify which services may impact the operation of these systems, gain a better understanding of recalibration requirements, and learn best practices for properly documenting service records.    By the end of the class, attendees will have a solid understanding of ADAS and how to work with these systems in their capacity as service consultants. 

Enhanced Air/ Fuel Diagnostics

Recommended for A and B Level Technicians (Course No: 7004) This course is designed to eliminate confusion regarding Oxygen and Air/Fuel RatioSensors and lead the technician to more efficient diagnostics. They will learnthe role these sensors have in fuel control strategies. Learn to utilize fuel systemmonitor operation to help identify the root cause of the failure. • Detailed coverage of O2Sensors vs Air/Fuel sensors• Proper utilization of 5-gasdiagnostics • Interpretation of scan data todevelop a test plan• Micro probe testing of AFR Sensors

Advanced Wiring Diagram Usage

You have no doubt spent far too much time looking at electrical schematicswithout a good, clear understanding of what it is you are seeing. It’s time toclear the fog and use the information to accurately target your diagnosis. With asolid understanding of applied electrical principles, you can zero in on faults veryefficiently. NAPA Autotech will show you how to create a diagnostic strategy fora variety of electrical failures. Led by your NAPA instructor, we will teach you how to anticipate and understand thevalues displayed when you apply your voltmeter or scope to the circuit. Don’t wasteprecious time stumbling around diagrams, let NAPA Autotech show you the way! • Wiring schematic styles• Secret code of symbols in diagrams• Tracing circuits effectively • Narrowing faults using logic andreason before actually testing• Tips for annotating diagrams tospeed testing

The Care and Feeding of your Superstar Tech and Advisors

Everyone knows how important your team is for the success of your business.  But in reality, how many people are able to find and most importantly, keep those superstars once they get them on their team?   Darrin Barney will show you a road map that will allow you to find, keep and grow your most important asset..  Your employees.    Darrin and his team have grown his shop to one of the largest independently owned auto repair facilities in North America, and they have customers, literally around the world.  His unparalleled success quickly caught the attention of the industry, and it’s brought about his being featured in countless podcasts and nationally published articles, he’s been on the cover of Auto Inc. magazine, and he’s spoken at number of the industry’s largest events.  He is also the Vice President of Operations at Elite Worldwide.  Here are a few of the topics that Darrin will be discussing.   Importance of Knowing where you are going Hiring and growing a team of Superstars The importance of MLAP, Goals and Performance Tracking Love em' or Lose em! - Why your shop culture matters and how to take care of your team. Discipline and having difficult conversations.

Internal Sales from Technician to Service Advisor

Is communication between your Service Staff and your Technicians good? Then you probably don't need this class!  But If not, join Team ESi for education on Internal Sales, the processes and procedures between Service Advisor(s)  and Technician(s) that make successful shops, Successful!  

Ford Ecoboost Family of Engines

Recommended for All Levels of Technicians (Course No: 7202) Ford Motor Company has introduced its own line of smaller-displacement engines, the EcoBoost series, for its passenger vehicles and light truck applications. This course covers the entire EcoBoost family in detail. Review the principles of gasoline direct injection Reveal how twin turbochargers work Identify carbon and contamination buildup and its effects Identify fault causes and proper correction/resolution procedures Describe the EcoBoost’s unique cooling system Perform diagnostics for lack of boost and DTC P0299 issues Perform diagnostics for crank cam correlation DTC P0016 issues  

Critical Thinking-Diagnostic Strategies

Success in diagnosing today's high-tech systems requires a high-tech approach. This class/seminar covers the tools you need to cope with these challenges. You'll learn to develop a diagnostic process and a diagnostic "Game Plan". How to use the tools the OEMs give you; ECM strategies, code setting criteria, PID analysis and how fuel trims can be used to point you in the right direction. This seminar also discusses batteries, including coding and reprogramming, parasitic draw, voltage drop, engine testing including relative compression, compression testing, cylinder leak down, gas analysis, fuel flow testing, fuel trim, current ramping, PCM testing, pressure transduces, reprogramming, a new way to test EVAP and much more. This new class will provide the tools for success in diagnosing today's high-tech systems that requires a high-tech approach. Covered are the tools you need to cope with these challenges.

Diesel Aftertreatment - GM & Ford

DIESEL AFTERTREATMENT – GM & FORD (Course: 7101GMFD) Recommended for Shop Owners, Service Advisors and all Levels of Technicians Due to ever tightening emissions regulations, exhaust aftertreatment systems have become a necessity in passenger cars and light trucks. Shops will encounter the opportunity to service these vehicles and understanding the operational characteristics of these individual aftertreatment components and systems is key to efficient diagnoses and repairs. SCR (Selective Catalyst Reduction) DEF (Diesel Exhaust Fluid) Componentry identification System theory of operation In-depth diagnoses

Forecasting & Budgeting in an Automotive Environment - DAY ONE

Moving your forecasting to new levels by understanding the difference between Static, Dynamic, and Rolling forecasting & budgeting PRO-cesses is what will bring true sustainable, long-lasting, and consistent cash flow to your business. Go PRO with your Financials!  This seminar, designed for owners & managers, new, experienced, or future, will not only bring clarity to your dreams and goals but also give you real-world practical intelligence, systems, and tools to be used immediately in your business. Lack of clarity keeps business owners and cash flow in the fog. Valuable Interactive Increase Lessons you will experience in this seminar: Static, Dynamic, and Rolling Forecasting of the three labor types: Diag, PM & Repair 12-Month Forecasting from Manpower Utilization for Sales, Cost of Goods Sold (COGS), and Gross Profits Create your true labor rates (Diag/PM/Repair) with a powerful Labor Rate Developer Tool How building your business on PM Services first is a win-win-win The thinking that will activate and empower your forecasting: Small is the new BIG. The P&L profitable business cycle: Where does a profitable P&L REALLY come from? Budgeting Expenses: Tools for understanding ROI Investment -vs- costs How to lead your team from your forecasting: Beyond Incentive Plan motivation Building your Forecasting Accountability team Memory stick of tools to facilitate Forecasting & Budgeting in an automotive environment. With the current economic times and industry marketplace conditions putting even more stress on businesses and business owners, every penny counts. Every move you make is critical and directly impacts the bottom line. This is a Titanium Grade Nuts & Bolts seminar on learning real-world financials for mechanical repair shops. You don’t need to be a math wizard or have a business degree to understand the real advanced basics for moving your business in the right direction.  Reports to bring to the workshop: POS sales, COGS, and GP reports for the last 12-month period (breakdown of Labor, Parts, Sublet, Tires, Haz/Supplies, and discounts) POS Tech Sold hours produced and the number of days they worked in that 12-month period Your P&L for the same 12-month period. (Ideally, we ask that attendees bring a laptop with Microsoft Excel & Word 2013 or greater loaded)

Forecasting & Budgeting in an Automotive Environment - DAY TWO

Moving your forecasting to new levels by understanding the difference between Static, Dynamic, and Rolling forecasting & budgeting PRO-cesses is what will bring true sustainable, long-lasting, and consistent cash flow to your business. Go PRO with your Financials!  This seminar, designed for owners & managers, new, experienced, or future, will not only bring clarity to your dreams and goals but also give you real-world practical intelligence, systems, and tools to be used immediately in your business. Lack of clarity keeps business owners and cash flow in the fog. Valuable Interactive Increase Lessons you will experience in this seminar: Static, Dynamic, and Rolling Forecasting of the three labor types: Diag, PM & Repair 12-Month Forecasting from Manpower Utilization for Sales, Cost of Goods Sold (COGS), and Gross Profits Create your true labor rates (Diag/PM/Repair) with a powerful Labor Rate Developer Tool How building your business on PM Services first is a win-win-win The thinking that will activate and empower your forecasting: Small is the new BIG. The P&L profitable business cycle: Where does a profitable P&L REALLY come from? Budgeting Expenses: Tools for understanding ROI Investment -vs- costs How to lead your team from your forecasting: Beyond Incentive Plan motivation Building your Forecasting Accountability team Memory stick of tools to facilitate Forecasting & Budgeting in an automotive environment. With the current economic times and industry marketplace conditions putting even more stress on businesses and business owners, every penny counts. Every move you make is critical and directly impacts the bottom line. This is a Titanium Grade Nuts & Bolts seminar on learning real-world financials for mechanical repair shops. You don’t need to be a math wizard or have a business degree to understand the real advanced basics for moving your business in the right direction.  Reports to bring to the workshop: POS sales, COGS, and GP reports for the last 12-month period (breakdown of Labor, Parts, Sublet, Tires, Haz/Supplies, and discounts) POS Tech Sold hours produced and the number of days they worked in that 12-month period Your P&L for the same 12-month period. (Ideally, we ask that attendees bring a laptop with Microsoft Excel & Word 2013 or greater loaded)

Diagnosing the Top DTC's

For decades failure data has been collected from the Illinois EPA’s emissions testing pro-gram. Although these statistics have only been gathered from Illinois, they provide a pretty good representation of the most common failures that appear around the country. Annualresults show that many of the same DTC’s are continually set. Catalyst codes, lean codesand EGR codes often top the list. This course will cover a wide variety of techniques that can be used to effectively diagnose these failures. Scan tools, exhaust gas analyzers, information resources and more will be used to attack these issues. Case studies for each failure are also included. The focus is repeatable logical approaches to resolve each type of issue.

Fuel System Testing: Basic to Advanced

Learn the basics of fuel system testing and explore advanced testing options that could save time. From fuel pumps to fuel injectors, we’ll explore a variety of test equipment and testing techniques. Fuel delivery issues can be addressed with pressure and volume measurements as well as fuel pump current captures on a DSO. Injectors can be tested with stethoscopes, DSO’s, flow tests, gas analyzers and more. Learn all of the possible tools and techniques to test fuel systems from A to Z.The goal of this class is to arm the technician with the knowledge to effectively use the tools they already have at the shop to diagnose issues quickly and correctly. Also, technicians will learn when NOT to use specific tests by understanding the limitations of certain procedures or tools. • Understand the fuel system and the tools available for diagnosis.• Be able to choose the appropriate test method and interpret its results correctly.• Expedite fuel system testing...know when to go there and when to move on.

Immobilizer and Anti-Theft System Diagnosis

Immobilizer and Anti-theft is incorporated in almost all modern vehicles in some form. Anti-theft measures are not just keys and burglar alarms. Some valve bodies in transmissions are Theft Related Parts. More and more OE’s are component protecting their parts and required some measure of “anti- theft” style programming. Several types ofOE Anti- theft systems, their operation and diagnosis will be covered. Factory tooling, LSID licensing and the required. 

Powering up your EV service business for success

In this presentation, Carolyn Coquillette and Scott Brown will cover best practices for automotive service and repair on electric vehicles (EVs), including both hybrids and battery electric vehicles (BEVs). The presentation will cover a range of topics related to EV service and repair, including modern vehicles like Teslas. Attendees will learn about the unique challenges and considerations involved in servicing EVs, as well as strategies for providing efficient and effective service to EV customers. Whether you are new to working on EVs or have experience in the field, this presentation is sure to provide valuable insights and information to help you succeed in this rapidly evolving industry.

High Impact Service Advisor Sales Course

People buy from people, not companies. As a Service Advisor, what you say and HOW you say it has a huge impact on whether or not people move forward with doing business at your shop!  In this class, we will help you generate higher profits through increased sales, more repeat business and more referral business. We will talk about how to ethically build relationships with your customers and how you can help them view you as a trusted credible expert. This course will be taught by Tom Amero, an Elite Certified Sales Trainer and Lead Instructor of the industry acclaimed Master's Service Advisor Course along with Darrin Barney, President of Elite Worldwide.  Come to this training and let's take your advising skills to the next level!

Maximize your Profits with Proven Marketing

Learn tried and true proven ways to ensure your marketing is working and apply best practices to keep you from spending money on marketing that’s not working. Attendees will learn how to: Identify your ideal client(s) so you don’t attract the wrong customer(s) Identify the marketing message that resonates with the ideal clients you want Best practices to line up your marketing message with what they hear from your Service Advisors BEST CRM practices & why most CRMs don’t work Level 10 Texting best practices & why texting platforms chase ideal clients away Detailed website audit and best practices you can apply right away How to market today to fill the bays tomorrow Maximizing new ideal client contact-less acquisition Use your POS to give the right marketing message at the counter from Advisors Marketing is about your ideal client and what they want to hear. Not about what you want to say. Learn how your CRM can give the highest level of an Integrous message based on each ideal client’s driving conditions. If your marketing is not creating long-term loyal ideal clients, it’s not working. Enroll to find out what is working from proven automotive marketing strategies and mindsets.

Creating a Culture of Ownership

Do you struggle with others who do not meet your expectations?  Do you find yourself emotionally triggered when something does not go the way you expected?  Do you ask the question “Why am I the only one who gets this?”  Do you wish others around you would step up and do what needs to be done?  Are you open to the idea that the problem may not be with them? This course will challenge your belief structures around employee motivation and the role you play in it.  You will gain tools to navigate effectively without having to be at the hub of the wheel.  You will learn proven methods of leadership that will produce results from your team that will far exceed what can be done individually.  This class will leave you with a vision and a means for reaching it for your team.

Starting & Charging System Diagnostics

This clinic is for technicians who have a basic understanding of electrical theory and are ready to put it to use. We begin with highlightinginformation on battery testing and battery replacement. We will discuss proper battery testing methods and what may need to be doneduring a replacement. Starting systems have become more efficient and the circuits to control them include complex security protocols.The methods for validating faults within a starter circuit still revolve around the understanding of basic electricity. Good practices arecritical to not overlooking an obvious fault. We will cover how to diagnosis a ‘no start’ condition and what the quickest way is to pinpointthe problem. Charging system controls have advanced and many manufacturers have specific charging system strategies that are usedto aid in longer battery life and help to increase economy. We discuss the different variations of ‘smart charging systems’ and whattesting methods you need to employ to avoid replacing a costly alternator that was not the root of the problem.After completing this clinic, the student will have the knowledge to: • Diagnose common battery, starting, and charging issues using the latest diagnostic equipment• Understand the different automotive battery types and testing methods• Measure charging system output and validate proper PCM control• Use system wiring schematics to aid in diagnosing charging system faults

How to Use Your Lab Scope for Diagnostics

In this clinic, we will present how to set up and operate a lab scope for the purpose of testing automotive sensors and componentsof various types. As the saying goes, “A picture is worth a thousand words.” We cover set up procedures, voltage and time basesettings, and waveform capturing techniques. Waveforms captured from many different component types are reviewed to differentiate‘good’ and ‘bad’ waveforms. A color clinic book is provided showcasing popular aftermarket lab scope waveforms for takehome reference.After completing this clinic, the student will have the knowledge to: • Set up and capture automotive waveforms using a lab scope• Configure lab scope settings for optimized viewing of waveforms• Properly connect a lab scope to various solenoids, actuators, speed and position sensors and DC motors found under hoodand undercar• Identify when going for the lab scope is necessary• Utilize multiple channels of the lab scope to aid in diagnostic situations

Advanced Driver Assistance Systems (ADAS)

This clinic focuses on educating technicians on the fast growing technical area of Advanced Driver Assistance Systems technologyused on many vehicles. Systems such as blind spot monitoring, adaptive cruise control, collision avoidance, lane departure warning,lane keep assist, side-view cameras and 360° camera use will be discussed. We will highlight calibration methods for these systemswithin the class showcasing real-world procedures pre and post repair. A primary area of focus will be on where to find relevantinformation and what equipment is needed to perform these calibrations. Simply connecting a scan tool and clearing the lights thatare on in the instrument cluster is not the answer, performing proper calibrations are.After completing this seminar, the student will have the knowledge to: • Understand forward facing camera calibration procedures• Diagnose ADAS system malfunctions related to braking concerns• Test proximity and ultrasonic sensors• Identify resources, information and tools necessary to complete ADAS calibration procedures• Understand forward radar sensor calibration procedures• Analyze related electronic systems that interact with the ADAS system in need of recalibration or adjustment after thealignment procedure

Modern Induction Systems

This clinic is designed to help technicians develop a tactical process that will help improve productivity in the service bay andestablish diagnostic confidence in an ever-changing automotive world. Today’s vehicles have Induction systems which often includesystems such as IMRC (intake manifold runner control) to boost engine efficiency. Taking things a step further on the induction side,many manufacturers have shifted to smaller, more efficient engines with Turbochargers utilizing electronic wastegate and bypasscontrol components. Fundamentals and operation of the basic components will be discussed. We will take a deep dive into the controlstrategies while demonstrating proven diagnostic and testing methods. This seminar uses several vehicle case studies to help explainand pinpoint engine performance related problems.After completing this seminar, the student will have the knowledge to: • Properly inspect IMRC (Intake Manifold Runner Control) components• Interpret sensor data used in turbocharged applications• Identify components and operation of turbocharged vehicles• Validate boost leaks within a turbocharged system• Diagnose low power concerns as they relate to the turbocharger system

Creating TRUE Customer Loyalty in the NEW Era of Customer Experience

Andy’s timely & critical customer experience program can be presented as a 1-hour keynote, half-day, or ongoing process improvement.  Andy illustrates that “Crises Lead to Forced Innovation“, therefore we must now re-evaluate every touchpoint in the customer experience process.   Interactive brainstorms on improving services through new innovations Anticipate challenges and complaints; then plan and prepare accordingly Embrace an empathy for those served at all times Be a light of positivity and solutions, during stressful and turbulent times. Manage customer expectations to improve quality, and decrease internal stress Increase customer confidence through communication, signage, and social media Andy also shares unique examples from around the globe on how to create customer loyalty, avoid dissatisfaction, and improve reputation–including on social media.  Enjoy this timely, interactive, and impactful program which provides critical solutions to serve in today’s “high-expectation” world.

German Cars: Secrets to Success on Diagnosis

This class will cover a variety of topics related to German cars. This will include: Service information resources, scan tools, mechanical tools, Oscilloscopes, and vehicle identification resources. The focus will be primarily on VW/Audi with a mix of some BMW, Mini, Mercedes and Porsche as well. We will also delve into the diagnostic process, and some methods that can be used to be more efficient and accurate. The class will dive into the specifics of how faults are actually determined which will enable every technician to have a better understanding of what is going on behind the scenes inside the control unit. We will draw parallels to non-european vehicles and systems in order to establish that many of the underlying principles are not that different on a fundamental level. The class will NOT be highly focused on case studies (although there will be some), but instead will focus on an approach that can be broadly applied to ALL vehicles successfully. This class will primarily benefit any technician that feels they struggle with diagnosis on German cars. 

Stop the Bleeding! Recruit & Retain Awesome Employees During a Workforce Shortage

Since The Great Resignation, there has been a large shortage of workers. The auto repair industry, in particular, is highly affected by the workforce shortage. So what is an independent auto repair shop owner to do? This class will cover ways your business can recruit and retain talented, efficient, and dedicated employees that will help your business grow. Here's what we will cover in this interactive and inspiring 3-hour class: 1) What are the three jobs of your employees? (To reduce your stress, to make you money, and to save you money.) 2) How do you recruit candidates? (Online job listings? Facebook Jobs? Video marketing? Website landing page? Word-of-mouth referrals? Bonus incentives for your staff to recruit their colleagues?) 3) What is your interview process? (Ask everyone what they're currently doing to recruit and interview candidates.) 4) What body language and verbal cues should you look for? (We'll ask three shop owners to play roles with us and discuss our thoughts and ways to improve with the class after each role-play scene.) 5) Discuss the benefits of having an interview questionnaire. 6) What's the best selection process? (Does the boss make the sole decision to hire? Do the other employees vote them in?) 7) What is your onboarding process? (What is their first day like? How do you handle training? Who is mentoring them? What's the ramp-up timeframe before they're fully trained? Do you have SOPs and/or an employee handbook?) 8) Once you have them, how do you keep them? (What is your company culture like? Is it happy? Toxic? Somewhere in between? What can you do to keep the positive energy and good communication flowing? What tools and methodologies could you use to reduce frustration and miscommunication?) 9) How do you monitor and manage their efficiency and profitability? (Is your Owner's Manual / SOP Manual up to date? Do you know if it is printed out or online? Do you know if there are training videos included? What metrics do you measure to monitor employee progress?) 10) How do you maintain a great company culture? (Do you have regularly scheduled meetings? Regular training? Do you share wins, atta-boys, and moments when they're caught being awesome? Do you have peer-to-peer training where each team member shares their expertise on a hot topic? Do you have fun together? What do you do for team building? How do you support each other when someone needs help? How does the team respond when someone is out sick or has a family emergency? Do you celebrate birthdays and other life events together?)

Meal - Sat Lunch

Meal - Sun Breakfast

Educators Roundtable - All are Welcome

Please join us for The annual "Educator’s Roundtable” meeting is a sharing of thoughts and ideas for all automotive instructors as well as updates to any changes in NATEF, ASE, and AYES. We would also like to include Automotive Shop Owners to open up the line of communication between the schools/colleges and Automotive Repair Shops.

Shop Owner/Managers Roundtable - All are Welcome!

Customer Care & Rewards Program the Really Works

You cannot automate a caring, loyal relationship with your employees, clients and community – but you can OPERATIONLIZE it! We will teach you to team up with your employees’ clients and your community to do good things and ditch expensive soulless advertising. Empower your Service Advisors and support staff to engage your best customers to inspire rabid loyalty from your consumers and create a massive social impact in your marketplace. You already do good things because you want to, because you are passionate about them, not to make money. We will show you how to develop a social impact marketing plan to highlight your good works, create an exceptional brand and messaging that matters. This is one workshop you don’t want to miss, imagine rewarding your existing customers for their loyalty, reducing one and done customers, all while reducing your marketing budget and making a positive impact in your community.