The Secrets to Creating Accountable People
Management
Are you doing the right things to create accountable people in your business? People that do the job and get the results that you want without having to spend most of your time answering their questions, looking over their shoulders and telling them what to do? If not, then this class is for you. Learn how to teach your people to make good decisions for themselves that will benefit your customers and your business.
The Inspiring Leader
Management
Leaders lead because of who they are and what they focus on. Great leaders have great teams and get great results. This class is one of the most powerful leadership classes taught in the automotive industry. Learn the 6 Stages of Leadership, the 4 Stages of Building Trust and 6 ways to show your team that you care. Learn the secrets to improving excuses and the magic of avoiding blame. This class is a must for those who want to improve their leadership skills and build a solid team that gets results.
Meal - Fri Lunch
Remember doing something like fixing a crank, no start and the feeling that you felt as the engine roared to life? Your passion, your career, might have been born in that moment. But now your job is a drag and your passion gone. It’s time to change this.
The good news is the automotive industry is currently going through a transformation that if you position yourself correctly, your passion can be reborn, and your career can take off as you always wanted it to.
This Keynote is your first step in preparing and positioning yourself to take advantage of this shift in the industry giving you your passion and career back.
Fishing for Millennials: Attracting Them With SEO
If you want to fish for Millennials and attract their attention to your business, you need to use the right bait. Millennials are using their mobile devices to find you, so make sure your business stands out in the digital marketplace. In this interactive workshop, we will show you how to include the best keywords and share your story in such a way that your business will be irresistible to the people looking for you. Millennials love stories that resonate within their hearts and minds, and in this workshop, you will discover the best techniques to reel them in. Rediscover your "why", share your story, and find your tribe. Learn the best formulas for SEO content. Blend the art and science of storytelling to create new pages for your website. In this class, you will: rediscover your "why", share your story, and find your tribe. Learn the best formulas for SEO content. Blend the art and science of storytelling to create new pages for your website.
The Future of Social Media Marketing & How It Affects Your Business
Marketing
Big changes are taking place in the social media world. Marketers and business owners alike are sorting out how the changes will affect our business marketing efforts. The bottom line? Social media marketing, online review sites, and Google searches from your mobile devices are here to stay. We will show you how to navigate future changes within social media so your business continues to connect to the hearts and minds of your target audience. Learn what's going on with the major social media platforms. Discover how Facebook advertising can benefit your business. Create killer social media posts, videos, and blog articles that will connect with your tribe. Find the best ways to respond to 1-star reviews. In this class, you will: Learn what's going on with the major social media platforms. Discover how Facebook advertising can benefit your business. Create killer social media posts, videos, and blog articles that will connect with your tribe. Find the best ways to respond to 1-star reviews.
7 Steps to a Sale
Service Advisors
To provide outstanding customer service and sales for the shop, advisors need to follow a consistent sales process. This class gives the advisor the seven steps that, if followed, will lead to higher customer satisfaction as well as increased sales.
Listening to Maximize Sales
Service Advisors
Listening to the customers both internal and external is the most important part of the service advisors job, however, it is also one of the skills that many advisors need to improve. This class will give practical training and exercises to improve listening skills and with improved listening, communication improves and sales will increase.
Improving Effective Labor Rate
Management
A shop's effective labor rate is one of the most important numbers to track for profitability. We will show how to track effective labor, why it's important, plus we will provide shop owners with practical and impactful methods of improving their effective labor rate.
Far East Failures
Expert Tech
The Orient has long been considered a land of mystery, and sometimes the vehicles that show up in your bay from Asia can be quite mysterious. This case study- based class will cover Asian vehicle diagnostics ranging from transmission problems to no-crank issues. The cars discussed will illustrate the difficulty in tracking down some unique problems with Asian vehicles and the process used to determine the root cause of the issue. Vehicles case studies include: *2002 Acura RSX, Transmission Neutrals in 4th Gear *2009 Toyota Corolla, P2257 TCC Code •2002 Toyota MR2 Spyder, Vehicle does not move and engine will not stay running *2009 Chevrolet Aveo, No Crank Problem *2003 Chevy (Suzuki) Tracker, Misfire and Stall Complaint •1996 Lexus LS400, Cranking No-Start •2004 Nissan Maxima, VVT Codes The goal of this case study class is to make each student more confident in solving tough problems and help expand their diagnostic resources.
Advanced Domestic Driveability
Expert Tech
This class will focus on the diagnostic path used to determine root cause failures for a number of puzzling vehicle problems. The class will show the step by step process that was used during testing to reach a conclusion to the cause of the customer issue. Each problem vehicle will illustrate the need for detailed scan tool and scope testing to eliminate the needs for parts replacing in order to effectively diagnose and repair each vehicle. Topics include: • Engine mechanical testing with lab scopes • Using current probes to enhance testing • Advantages of eight channel lab scope analysis. This class will not cover lab scope basics and is not intended for veteran driveability technicians.
BMW Driveability Diagnostics
Expert Tech
This class will use vehicle case studies to illustrate the diagnostic process needed to diagnose a range of problems on these complex cars. ISTA test plan diagnostics will be shown along with the need to develop a logical way to diagnose problems that the manufacturer created test plans do not provide a simple solution to. Problem vehicles include issues with EVAP, Valvetronic, Turbocharger and no code driveability problems. The following vehicles will be discussed: • 2007 Mini Cooper R56 Rev Limit • 2006 BMW 330i Crank, No-start • 2007 BMW X-3 Idle Surge and Stall • 2011 BMW 335i Emission Failure • 2013 BMW X-5 Turbo Code • 2001 BMW X-5 No Crank Each case study will illustrate the path to the root cause of the problem.
Steps to a Strategic Business Plan
Management
Many shop owners invest countless hours trying to make money, but have virtually nothing to show for their efforts in the long run. Join Matt Winslow, from ATI, to uncover secrets wildly successful shop owners use to dramatically increase their cash flow, operating capital, and spendable income. Discover how to create an effective business plan that gives you the income you deserve to enjoy the good life, and the wealth you need to retire with financial security.
Transitions - Preparing for the Next Generation
Management
Within 5 years, millennials will represent over 50% of the employed workforce. Join Matt Winslow, from ATI, for a critical look at how this new generation will radically effect our sales, marketing, business culture, recruiting, managing, and retaining employees. Discover why many values that baby boomers hold dear are NOT embraced by millennials and how you need to change to ensure success. Whether you plan to sell your shop, give it to your kids, or get a much younger manager to run it for you so you can retire, you’ll learn important information to help you survive and thrive in this new era.
Fixing a Dysfunctional Courtesy Check Process
Service Advisors/Technicians
Courtesy checks are critical to profit, employee pay, and customer satisfaction. Consistent courtesy checks turn first time tire customers into long term service clients. Yet, many shop owners are frustrated because courtesy checks in their bays aren’t being performed consistently. In this exciting session you'll discover how to create consistency with every car and every technician by establishing optimized procedures with effective accountability. You'll also uncover what your front counter staff must do to keep your technicians happy and your customers coming back on your time-table. Don't miss it!
Meal - Sat Lunch
By now you've all been exposed to articles, advertisements, videos and new reports focused on the tidal wave of Advanced Driver Assist Systems or ADAS being installed on vehicles worldwide. They promise a world of safety, convenience and reclamation of time (autonomy). But if you've been watching industry news lately, you've surely been scared to death with the possible liability and legal risk these technologies present. As a leader of the largest automotive education program in North America, Chris Chesney will guide you through the quagmire of myth and assumption resulting in a clear picture of how becoming Service Ready for ADAS technologies can be a clear differentiator for you and your business.
Navigating the Electrical Road Map
Expert/Advanced Tech
Automotive electrical system diagnosis have long been a frustrating part of being an automotive technician. Once the electrical testing procedures have been learned, the technician must be able to return to the service bay and put the new found knowledge to work. However, with the maze of wiring on today's automobiles, understanding the electrical schematics can again frustrate even the most seasoned technician. This course will provide direction and understanding of the design and use of each of the electrical wiring diagram designs. From DIN to Valley Forge, CTI will teach you to navigate the Electrical Road Map.
Current Probe Revisited
Advanced/Intermediate Tech
Using amperage waveforms to diagnose electrical circuits is certainly not new. Technicians are routinely faced with the need to utilize an inductive amp probe to measure current. Proper diagnosis depends on not only operational knowledge of the amp probe, but a thorough understanding of the circuit being measured. In this course, CTI will revisit tips and techniques we have discussed in many of our diagnostic courses, as well as introduce new techniques such as using a micro amp probe to diagnose circuits such as reference voltage and wide band air/fuel sensors.
Duramax Diesel Incorporating Mutiple Models
Expert Tech
Throughout its history the Duramax has undergone many running changes. LDD-5210-4 begins with a brief overview of the GM Duramax history and common failures within the specific RPO codes. Next the Duramax engine design and some of the in-vehicle engine repair procedures that produce the most problems will be discussed. The main focus will then shift to the LMM Duramax 2007-2010. A technician attending this class can expect to gain understanding of the LMM engine operation and testing procedures of the following; fuel system, high pressure pump and regulator, injectors, turbocharger, cold start strategies, critical sensors and scan tool based diagnostics. Many repair procedures are very specific and attention to detail is critical. Repair and testing tips are provided to help the technician avoid some of the most common pitfalls associated with the Duramax engine.
The Duramax maintenance and repair market requires the understanding of many RPO code specific systems and testing procedures. LDD-5211-4 focuses exclusively on the 2010.5-2016 LML and LGH Duramax engine designs. Approximately 60% of the LML/LGH engine has been re-engineered to accommodate emissions, horsepower and torque improvements. These changes include a newly designed high pressure pump, piezo injectors and a SCR aftertreatment system. A technician attending this class will be guided through each of the LML/LGH systems in detail and receive clear descriptions of operation and specific testing procedures. Focusing on complete system analysis is critical to isolating the root cause of component failure and can save wasted time and money when repairing the LML/LGH Duramax.
Transmission Diagnostics for Engine Technicians
Advanced Tech
This course is designed to provide the modern drivability technician with a foundational knowledge of transmissions and transmission electronics. So often transmission systems are misdiagnosed due to a lack of understanding of the interaction between the engine systems and transmission systems. This course will outline the types of modern transmissions and their respective normal operating characteristics. Using real world problem vehicles, CTI will bring together critical thinking skills and apply those to a logical diagnostic path.
Critical Thinking Skills - Logical Troubleshooting Process
Expert/Advanced Tech
Today, it is not uncommon for even a base model vehicle to be equipped with more than 30 different processors. Brakes, tires, steering, air conditioning, vehicle lighting and even maintenance items are either controlled or monitored by a computer system. This increase in vehicle technology can also increase the level of difficulty when diagnosing and repairing today’s vehicles; however, if today’s technician learns to use a logical, sequenced procedure, troubleshooting becomes much simpler and more accurate. As if the complexity of the vehicle were not enough, today’s customer has also become more sophisticated. Mobile communications, an increasingly hectic lifestyle, as well as 24 hour access to the internet, all make customer relations more complex.
Thermal Image Diagnostics
Expert/Advanced/Intermediate Tech
Faced with today's diagnostic challenges, a technician needs to consider any technology that they can use to improve their diagnostic game. One of those technologies is the thermal image camera. With several options available to a technician we will explore some of the diagnostic capabilities using the thermal image camera, including electrical, parasitic draw, cooling systems, drivetrain, brakes, air conditioning, exhaust systems and more. Please join us to better understand the benefits of the thermal image!
Using Digital Multi-Meters
Advanced/Intermediate
Technology is rapidly changing in the automotive world. Electrical and electronic circuitry seems to permeate every system of the vehicle and continues to get more complex. Diagnosing and repairing these complex vehicle systems requires diagnostic tools that provide accurate information. The digital multi-meter, or DVOM, is one of the most basic and most common pieces of diagnostic equipment. In this class, you will learn how to fully leverage the DVOM and will be introduced to a new revolutionary diagnostic technique using a simple DVOM.
Essential Electronics - Voltage Drop Testing
B/C Tech
Essential Electronics is the first course in a series of classes exploring electrical system diagnosis and testing. This course is the foundation of the series dealing with problems relating to electrical connections and wiring. This course covers electrical theory as it applies to electrical diagnosis along with how to properly perform a voltage drop test, as well as when and why to perform this essential test. The ''next steps'' of the electrical diagnostic process will also be introduced. Establishing a thorough groundwork in the essentials of electronics leads to further problem solving skills that will better equip you to manage electrical problems as they occur. All future essential electronics courses will build upon the information contained in this course.
NVH - Noise, Vibration, Harshness Diagnosis
Expert Tech
Vibrations can be very frustrating and in some cases very expensive parts are replaced unnecessarily. Vibrations can happen at any speed or RPM and can be very hard to pin down. Vibrations can be first, second, third order or higher, Technicians have to be able to identify the order of vibration and the frequency it is happening at. This class will discuss how to determine what order and frequency the vibration is occurring. The class will introduce testing techniques that will help the tech determine operating frequencies of all rotating components. The class will cover multiple tools that categorize the order, frequencies and measure the intensity of the vibration that will help quickly identify the problem area. The class will also cover how to measure and correct u-joint angles, checking driveline phasing, and driveline alignment. The class will cover common mistakes tech’s make when replacing glued in U-joints that result in a vibration. The class will also cover the use of electronic chassis ears.
Ford Power Stroke Diesel Multiple Models
Expert Tech
The fastest growing vehicle group today is electronic diesel light and medium duty trucks. This course focuses on the popular Ford 7.3L Power Stroke. Beginning with a fundamental review of the basics of electronic direct injection systems, technicians will understand how to properly test and diagnose the major systems including: the fuel supply, HEUI injection, high pressure oil and exhaust backpressure regulator systems. Topics will include the use of the scan tool during diagnosis. Also included are common pattern failures and preventive maintenance service procedures.
The Ford 6.0 and 6.4 light duty diesel systems provide technicians with many challenges. There are several common production issues with both of these engine systems along with a multitude of drivability related concerns. This course will cover common mechanical failures, repair tips, engine controls, turbo charger testing using a variety of methods and tools, fuel system testing, and emission controls and system testing. You will be given the knowledge necessary to take the mystery out of diagnosing and repairing these vehicles.
Diesel Exhaust Aftertreatment Systems
Advanced Tech
Since 2007, all light duty diesel vehicles sold in the United States are equipped with an exhaust aftertreatment system of some type. Those technologies can include diesel oxidation catalysts, NOx catalysts, diesel particulate filters, selective catalyst reduction using diesel emissions fluids, or any combination of these subsystems. This class will present the operation and design of these complex systems along with techniques for effective diagnosis. Skills and knowledge from this class cannot only be applied to today’s pickups and vans, but also diesel equipped cars.
Digital Storage Oscilloscope Application & Testing
Expert Tech
The Digital Storage Oscilloscope (DSO) is fast becoming a primary tool for the automotive diagnostic technician. The setup and operation of the DSO is presented so that a technician can take advantage of the tool’s many features. Learn to set up the DSO to acquire a correct waveform, store it for future reference, and interpret the waveform for diagnostic purposes. Voltage settings, time base and triggering techniques are covered so that any signal may be displayed and analyzed accurately and efficiently. If you are considering buying or already own a scope, this class will provide information that will allow you to confidently use a DSO to aid in your diagnostic process.
This course presents practical application of digital storage oscilloscope (DSO) techniques. Appropriate testing methods of major automotive systems including: fuel, ignition, charging/starting and engine mechanical will be presented. Each system will be approached with the following questions: What am I working on/how does it work? What questions do I need answers to for effective analysis?· What DSO technique can I use to obtain those answers? What results should I expect?
Modern Charging Systems & Power Distribution
Expert/Advanced Technician
Are you replacing the alternator unnecessarily?
When faced with an illuminated BAT, GEN or ALT light that’s on, what do we do on a late model vehicle equipped with a computer controlled charging system? The connected development of next-generation electrical and electronic architectures (EEA’s) has led to a whole new level of balance between modern batteries and the charging systems that support the vehicle's electrical needs. The modern charging system is designed to maximize the effectiveness of the generator, manage loads, improve battery state of health and life, send diagnostic messages to alert the driver, and minimize the systems impact on fuel economy.
This course will cover:
· Electrical power management designs that are found on today’s modern charging systems,
· Regulated voltage control for ignition off and on demand,
· Discussion of battery state of charge, health and function,
Alternator pulley diagnosis including overrunning alternator pulley (OAP) and decoupler (OAD)
· Charge indicator message interpretation
· Modes of charging system operation and proper diagnostic evaluation, test, and repair methods
GDI - High Level Indicator
Expert Tech
This all-new training seminar is the third in our popular Import series. Gasoline Direct Injection (GDI) is simple in design but difficult to diagnose because the traditional shortcuts of swapping out parts and disassembling for inspection are not practical. This is why we have adapted ATG’s ‘High Level Indicator’ approach for ruling out possible causes before parts come off. For all systems covered, the approach is first universal, and becomes manufacturer-specific only after the possible cause and tool/test lists have been completed and trimmed down. Coverage includes:
GDI high level pressure & performance tests
Carbon deposit prevention
Best valve carbon removal tools/techniques
Excellent strategies for reducing possible causes
Manufacturer-specific faults & tips
Shortcuts for validating sensors & actuators
This seminar and manual were built by analyzing actual diagnostic struggles and documenting the shortest diagnostic paths for these systems. Because of this practical approach, you won’t be buried in useless engineering detail – only useful facts that you can measure and that will help guide your diagnostic path. This seminar continues the ATG tradition of saving you diagnostic time. We’re in the ‘wasted test prevention’ business!
Cummins 5.9L & 6.7L Common Rail Diesel
Expert/Advanced Technician
Bosch fuel systems and Cummins engines come together to create some confusing (and often invisible) Dodge/Ram repair information. Cummins designed the engines, but Dodge wrote the repair information. See the problem? Very little practical diagnostic information was ever published, and what there is lacks any explanation of the purpose of each test, or a clear direction to go with the results. But we have a solution!
This manual and class were designed specifically to give technicians a clear diagnostic path for engine management and emissions concerns. We spent months collecting and comparing technical information to fill inthe holes, and then diagnosed and repaired these vehicles to validate everything we found. This manual is the only place you’ll find explanations that not only tell you which tests to run in what order and what the testresults should be, but why, and what your options are when a test fails.
Cummins Low Power Example The capture below shows a test drive for a low power complaint on a Cummins 5.9L. At low loads and speeds, the fuel pressure regulator (FCA solenoid) is almost normal at 32%, and the rail pressure is close to thedesired (‘SET’) pressure. However, at higher speeds and loads (cursor), the high pressure was 10,000 PSI less than the set point! The FCA solenoid command dropped to 0% to increase fuel flow to the high pressure pump pistons, but it wasn’t enough.
Diagnosing Difficult Fuel & Oil Deposit Concerns
Expert/Advanced Tech
Diagnosing the TOUGH Ones: Ghost Misfires, VVT Issues, P0420 Cat Codes, Lean Codes, Hard Misfires…
Learn to Leverage Scanner Data and Lab Scope Waveform Analysis Techniques to Identify and Correct Deposit Related Drivability Conditions.
Learn Mechanical, VVT and Rationality Diagnostic Techniques Using Your Lab Scope.
This class looks at how fuel and oil depositing plays a MAJOR role in getting the diagnosis RIGHT THE FIRST TIME on these modern close tolerance, fast-fuel control GDI vehicles.
This is an eye-opening class for techs, advisors and shop owners alike, and covers critical diagnostic methodology and knowledge that the OEMs are NOT teaching today... Learn how adding this strategy to your diagnostics saves time, unnecessary parts replacement and LESS COMEBACKS.
A MUST SEE CLASS in these times!
Introduction to Hybrid & Electic Vehicles
Advanced/Intermediate Tech
A COMPLETE look at Hybrid technology, safety, basic diagnosis and basic high voltage system repairs and controls. This class looks at how to safely understand and work on Hybrid and all-electric vehicles. Includes theory on function and control of motor generators, power split and planetary gear function, high voltage and battery service and more.
Lab Scope Diagnostics & Pressure Transducer Testing
Advanced/Intermediate Tech
Learn signal acquisition, basic lab scope testing procedures, Basic set-up of the scope, triggering, time bases, pattern analysis and different applications for lab scope testing in various automotive systems This class introduces the power of pressure transducer diagnostics in today's super-high-tech no start and intermittent diagnostic scenarios. Learn how to "see" valve problems (Mechanical), VVT issues and more! We introduce PCM/Mechanical signal overlay techniques.
4 Pillars of Sales Success
Service Advisors
Do you want to create a sales explosion in your business? If so, you'll want to master the 4 pillars of sales success. Drawing from his 26-year career as a sales professional in the Auto Repair industry, Jeremy will share the 4 Pillars sales professionals master to attain a higher level of success. The 4 Pillars uncover the hidden traps most sales professionals fall into when selling. Pillar 1 - Lead Conversion, Pillar 2 - Pre-Qualification, Pillar 3 - Sales Presentation, Pillar 4 - Sales Objections. By mastering each pillar you'll understand how to create a 30-day success cycle that helps you reach higher levels of success every 30 days. We also show you how the majority of sales objections are created by the sales professional and how to remove them! You'll be ready to set new sales records when you return to your business!
Masterning the Digital Inspection & Sales Process
Service Advisors
A shift has taken place with consumers across the globe. That shift has replaced the traditional old-school sales model, with a new empowered consumer driven sales process, where the customer feels empowered tobuy. This course will help you identify the key digital touchpoints that customers are demanding from businesses in every industry. Specifically, we'll dive deep into the auto repair transaction and help you understandwhere new skills are needed to influence customers to a Yes. We'll break down each touchpoint and compare old-school vs. the new Digital Sales Process. You'll learn how to save time and automate many of theprocesses that are stealing your time now. You'll have a blueprint ready to execute upon returning to your shop that will help you increase sales and profits.
Selling the Invisible Service Solution
Service Advisors
The profit structure of repair shops is changing. Have you every struggled with a driveability diagnosis and wondered how in the world you are going to get paid for the 8 hours your technician invested in properly identifying the root cause of the clients concern? This course is designed to help you master the skills needed when selling the invisible service solution. The most critical part of profitability for a repair shop is ensuring every segment of time is billed out and collected for every vehicle at the proper rate. You'll learn how to price Invisible Services in a way that customers will say yes to, as well as creating value for the service provided. We'll identify emerging profit centers that will help your shop stay profitable in the next 5 - 10 years.
Alignment Intermediate - Level II
Advanced Tech
Topics covered include a more in-depth study of the alignment angles, aftermarket adjustments and modified vehicles. Emphasis will be placed on OEM and aftermarket vehicle adjustment procedures found on today’spassenger cars, light trucks and SUVs using SLA and strut suspensions, including Twin I-Beam suspensions and “altered height” vehicles.
Alignment Advanced - Level III
Expert Tech
Instruction covers in-depth equipment operation including advanced diagnostic procedures, steering andsuspension system related problems, specialized OEM adjustment schemes and other alignment related diagnosticprocedures using SAI and Included angle set back plus other measurements.
Internal Sales from Technician to Service Advisor
Service Advisors/Technicians
Is communication between your Service Staff and your Technicians good? Then you probably don’t need this class! But If not, join team ESi for an education on Internal Sales, the processes and procedures between Service Advisor(s) and Technician(s) that make successful shops, successful.
Get Them Off The Phone and In the Shop!
Service Advisors
Converting the how much is a call into a customer the most frustrating phone call we get every day is how much is a ? Join us as we discuss how to convert these price driven calls into appointments. We will look at what it takes to change the price or commodity driven customer into a value driven one. This class will look at the differences and why most customers need to be better educated to be able to understand the difference.
Where is your business taking you? Is this where you want to go?
Management
Where are you going and how are you going to get there? Have you set goals in all areas of your life and do you have a plan to achieve them? What about your team, are you working with them? Getting your team to buy into your goals for the business is critical in achieving a strong team and prosperous business. We will revisit goals and expectations for you and your team and some methods of achieving them.
VW/Audi Driveability Diagnostics
Advanced Tech
This class will focus on VW/Audi driveability diagnostics. Using a case study format, we will discuss a variety of driveability topics on a mix of VW/Audi vehicles.
A strong emphasis will be placed on scan data interpretation. Scope data will also be used to support scan tool data.
Discussion topics include the following:
2008 Audi A4 Quattro 2.0L BWT EVAP Issue
2009 Audi Q5 3.2L CALB Secondary Air Issue
2007 VW Passat 2.0L BPY Turbo Boost Issue
2006 VW Passat 3.6L VR6 HP Pump Control Issue
2008 VW Passat 2.0L CCTA Low Pressure Pump Control Issue
2011 Audi Q5 2.0L CAEB Misfire Issue
2009 Audi A4 2.0L CAEB Intermittent No Start
2005 Audi A6 3.2L BKH Immobilizer Issue
A detailed handout will be provided.
In Cylinder Pressure Transducer Diagnostics
Advanced Tech
Today, in-cylinder pressure transducers are changing how technicians evaluate the mechanical condition of an engine.
The instructor will discuss how to interpret cranking and running compression patterns captured by an in-cylinder pressure transducer.
We will study both good and bad. We will analyze exhaust path restrictions, cam timing issues, leaking valves, broken valve springs and much more. We will also discuss the use of overlays for detailed pattern analysis.
The attending technician will learn how to analyze and interpret these information filled patterns. The use of these techniques can save a tremendous amount of diagnostic time and teardown time.
A detailed handout will be provided.
Sprinter Workshop 2002 - Present - Part I
Expert/Advanced/Intermediate
Part I of II
Sprinter does not diagnose like Dodge, Isuzu or Ford vehicles. Mercedes vehicles log a lot of fault codes and event codes for most operational faults. Being able to read and understand fault codes on all control units is vital to diagnose CAN-Bus problems.
Learn:
Dodge, Freightliner and Mercedes BenzEngine Design and OperationFuel System Operation and DiagnosticsFrequent Drivetrain Codes, Diagnosis and SolutionsMaintenance and ServiceExhaust System and Exhaust After TreatmentScan Tool Use - DRBIII and Star TesterSprinter Common Failures and Solutions
Sprinter Workshop 2002 - Present - Part II
Expert/Advanced/Intermediate
Part I of II
Sprinter does not diagnose like Dodge, Isuzu or Ford vehicles. Mercedes vehicles log a lot of fault codes and event codes for most operational faults. Being able to read and understand fault codes on all control units is vital to diagnose CAN-Bus problems.
Learn:
Dodge, Freightliner and Mercedes BenzEngine Design and OperationFuel System Operation and DiagnosticsFrequent Drivetrain Codes, Diagnosis and SolutionsMaintenance and ServiceExhaust System and Exhaust After TreatmentScan Tool Use - DRBIII and Star TesterSprinter Common Failures and Solutions
Mastering Your Multimeter
Expert Tech
Practical Skills for Diagnosing Vehicle Electronics
Over 25 % of the content in the manufacturing of a modern vehicle is related to an electrical / electronic system. Problems that bring those vehicles into your shop account for an even higher percentage. Every technician is “somewhere” on the ladder of electrical knowledge and this unique course has something for each level! Not another boring Ohms Law class - we emphasize “PRACTICAL” tips to help you master your most important electrical diagnostic tool – your digital multimeter.
Electronic Component Descriptions
Real-World Circuit Illustrations
Multi-Meter Advanced Functions for Faster Diagnostics
· Relays and Solid-State Components
Advanced Diagnostics for Battery Drains
Diagnosing Driver Assist Systems
Advanced/Intermediate Tech
ADAS (Automated Driver Assist Systems) are becoming common on today’s vehicles as we move closer to fully autonomous vehicles. In this course we will cover;
Educating your customers on the levels and limitations of ADAS systems
Overview of Lane Keep Assist, Lane Departure Warning, Blind Spot Monitor, Adaptive Cruise, etc.
Hardware overview (RADAR, LIDAR, smart cameras and ultrasonic sensors)
Camera / sensor aiming equipment, windshield and paint concerns, etc.
ABS, electronic throttle and E-steering interactions / customer concerns
Diagnostic tool data interpretations, service do’s and don’ts and case studies
HVAC Diagnosis and Repair Solutions
Advanced/Intermediate Tech
In this update to our very popular HVAC series, we will look at new developments in systems designs, controls, service techniques and tools. Each year, the manufacturers face stricter regulations regarding emissions and fuel economy and improving the efficiency of HVAC systems is a big part of their response. The next refrigerant, r1234yf is being used in more vehicles and you will need to be prepared for diagnosis and service of these systems. The electronic controls for HVAC have become more complex and need to be part of your diagnostic process. We will show you how these systems work, what goes wrong, and how to complete a successful repair. Be ready to help your customer stay comfortable in their vehicle.
Push Button Start Systems
Expert/Advanced Tech
Passive entry and start systems using a "smart key" have been available on select vehicles for many years now. These systems allow a driver to leave the key in their pocket while both entering and starting the vehicle. The smart key communicates wirelessly with a receiver which then communicates with other modules over a wired network. These systems are typically very reliable, but when they fail and a vehicle will not start, technicians will need to understand how they work to diagnose them. The goal of this class is to prepare the aftermarket technician to be ready to diagnose and repair push button start systems. Technicians will learn to differentiate between a smart key system fault and a module-controlled starter fault. Technicians will learn the core components involved with all push button start systems, as well as the OE specific components and their operation on four different vehicles. After completing this class, the technician will be able to:
Understand module controlled starting systems
Identify the core components of a push button start system
Understand the necessary inputs to allow for passive engine start
Identify service and repair issues
Diagnose wireless communication faults
Diagnose wired communication faults
Identify which part of the system has failed and create a diagnostic plan
Read and interpret a starting system wiring schematic
48 Volts and Beyond - Advanced Hybrid
Expert/Advanced
48-volt systems will become the new normal as OEMs bridge the gap between more expensive higher voltage hybrid and electric vehicles and older conventional gas engine powertrains. In addition to increased electrification automakers will also be utilizing more variable displacement engines with technology like the new Delphi "Skip Fire" system which constantly picks the right combination of cylinders to give the driver the perfect mix of power, economy and engine smoothness. This course will bring you up to date on these systems covering their mechanical and hydraulic aspects along with the DC and AC side of 48-volt and higher electrification. We’ll go through how they work, common failures and diagnostic tips to help you master the variables of hybrid systems and variable displacement engines.
· Diagnosing System Main Relays & High Voltage Interlock Circuits (P0A0D)
· HV Isolation Fault Circuits & Battery Pack Data PIDs / Load Tests
· New 48-Volt Systems Coming Soon
· GM AFM, Chrysler / Dodge MDS and Honda VCM Operation
· Service Issues for Variable Displacement Engines
· Real World In Bay Testing You Can Do
Getting It Done - Strategies to Avoid Procrastination
Management/Service Advisors
Procrastination is a complex behavior. It is not a habit like many think. This psychological behavior affects everyone. It ranges from a minor problem for some to a serious source of stress and anxiety for others.
Contrary to what you might think procrastination is only slightly related to time management. If there is a significant period of time between the time you intend to do something and the actual time you do it, you are a procrastinator. Eliminating or even reducing procrastination leads to a less stress, better health and improved earnings.
Gain an understanding of the characteristics of procrastinators, learn the benefits of overcoming procrastination and adopt anti-procrastination strategies.
Creating Value in Everything You Say, Do and Sell
Service Advisors
Turn those calls into valuable conversations, ask powerful questions, solve their problems and capture new business. Be prepared to present a VALUE that nobody can compete with. Never feel pressured to discount or price match again and avoid price base selling when you:
· Utilize Powerful Questions
· Become a Better Listener
· Create Presentations to Help Communicate Your Value
· Differentiate Your Solutions
Have valuable conversations with customers and learn to ask the powerful questions. Their answers will tell you the value they are looking for. Now, you can offer solutions to their problems and meet their expectations.
Strategies to Harness the Power of the Phone
Service Advisors
Every customer experience start with a conversation. A great conversation leads to a great experience.
Even with all of the incredible communication technology available today, the most effective business tool is still the phone. The telephone is convenient, easily accessible and the lifeline for most business to be conducted. Don’t take phone callers for granted, if handled improperly the conversation can be more damaging than beneficial.
· Make an impression that guarantees success
· Take and maintain control of any phone call
· Have the advantage of listening effectively
· How to deal with difficult callers
Now make every call and every conversation count. Watch sales increase as you watch callers become clients!
Developing a Diagnostic Game Plan
Expert/Advanced Tech
This course will provide the building blocks necessary to develop your own diagnostic game plan which can be used to solve a variety of diagnostic problems. One of the many challenges technicians face today is: ''where to start?'' Diagnostics however, is not just about where to start, but how to interpret the data acquired during diagnosis. This class uses case studies of actual vehicles to provide you with the testing procedures required to diagnose complex issues and the information necessary to properly interpret the data acquired during your diagnosis.
Meal - Sun Breakfast
NEXT GENERATION SHOP OWNERS
- Who are they?
- Where do you find them?
Learn the amazing truth --- they're already working in the business!
Technicians and service advisors, working for successful shop owners, are the next generation
Bob Ward, nationally recognized as an expert in small business succession planning, will inspire you to begin your exit strategy now and ensure your legacy.
Making Hybrids Profitable
Expert/Advanced Tech
In this course you will learn how to succeed as a hybrid vehicle service & repair technician or service advisor. This course has a special focus on the hybrid battery theory and reconditioning & repair practice. The course will also cover how & when to present hybrid battery reconditioning or replacement to the customer (and when not to). Safety will be briefly covered but the expectation is attendees have taken introductory courses already, so the primary focus will be on technical theory, practical how-to content, and knowledge sharing.
Learn what are the symptoms of a weak/degraded hybrid battery
Learn what triggers a battery failure code during vehicle operation
Learn how to identify, test, and replace failed hybrid battery cells, and how to recondition full battery pack assemblies
Learn the different use cases for hybrid battery reconditioning
Learn when and how to present hybrid battery reconditioning to the vehicle owner (as an alternative to full battery replacement)
Gasoline Direct Injection (GDI) Seminar
Advanced Tech
This seminar will enable the technician to properly identify, understand and diagnose Bosch GDI engine management systems. Provides an overview of GDI operatingstrategies, intake system, fuel delivery, ignition, exhaust and emissions related components.Topics Covered:GDI operating strategiesFuel delivery overviewLow pressureHigh pressureReview common sensors and actuators
Bosch Direct Injection Technology Update
Advanced Tech
The demand for greater fuel efficiency and lower tailpipe emissions is pushing car manufacturers to develop new ideas and improve on existing combustion technology.We hear a lot about the progress of Hybrid and Electric vehicles, but you might be surprised to learn that vehicles equipped with Gasoline Direct Injection (GDI) andDiesel fuel systems are achieving great results and will make up 90% of the vehicles you will work on in the future. In this session you will learn how Bosch direct injectionworks and how the GDI and Diesel systems have more in common than ever before.Topics Covered:Gasoline Direct Injection (GDI) OverviewCommon Rail Diesel (CRD) OverviewReview common sensors and actuatorsOverview of the after-treatments systems for emissions reductions.
Introduction to ODIS for VW/Audi
Advanced/Intermediate Tech
This class will cover how to use ODIS with j2534 to perform accurate diagnosis. We will cover how to bring modules in to service and the removal of component protection also how to perform control unit programming. Topics include: New Module Replacement; Used Module Replacement; Key Programing; Remote Programing; Control Unit Coding; Live Data Reading; Component Protection removal.
Selling Diagnostics
Service Advisors
Many of the vehicles coming into auto repair shops are requiring sophisticated diagnostics! With the high costs of technician training, equipment, and information systems, business owners can no longer afford to give away the technician’s time. This course demonstrates how to improve processes of charging for diagnostic labor and providing the customer with full value for monies spent. Customers have access to more information than ever before. With this knowledge they sometimes have some resistance to investing in needed services. Advisors need to be prepared for resistance and have the tools needed to educate the customer and overcome objections. This class will give advisors the needed tools and questions to keep customer's vehicles safe and reliable.
To begin substantially improving your billed hours tomorrow, attend this course!
Meal - Sat Breakfast
Technicians, service advisors and owners seldom find the time to think beyond the immediate car or customer they are serving. This will be a great opportunity to stop and examine the next generation of vehicles, future technology, and customer expectations. What lies ahead when changes are happening so fast? The shop of tomorrow won’t to do what it does today.
Essential Skills for Sensor & Actuator Diagnosis
Advanced/Intermediate Tech
The check engine light is on and you’re following a diagnostic flow chart with a series of yes or no options and at some point in the process, it recommends replacing a part or repairing a circuit. Are you 100% confident the flow chart has pointed you in the right direction? How many of you have followed the diagnostic process only to find the known good part or repair did not fix the problem? This seminar will provide a solid diagnostic validation process, with a specific focus on common sensors and actuators, which will ensure you diagnose the vehicle right the first time. Topics covered:
Electrical circuit analysis for common sensors and actuatorsLearn how to create a baseline for circuit diagnosis and validation.Develop a diagnostic plan after researching the issue.Learn how to get the most out of your diagnostic tools.
How to Program & Code VW/Audi
In this course you will learn about replacing engine control units new and old, transmission programming and coding, remote programing, airbag control unit programing, steering angle sensor programing, programing keys, electronic rear brake adapting and basic settings.
Round Table Meeting For Educators
This annual meeting is a sharing of thoughts and ideas for all automotive educators as well as updates to any changes in ASE Education Foundation, and AYES. In addition to this year’s Educator’s RoundTable,we would like to invite ALL ASA Members to join us and meet the shop instructor(s) in your local area. With the current shortage of techs and skilled workers, it’s important that we all network and support one another in order to help grow technicians required to fill the needs of our industry.
