Training

Educator's Roundtable

Please join us for The annual "Educator’s Roundtable” meeting is a sharing of thoughts and ideas for all automotive instructors as well as updates to any changes in NATEF, ASE, and AYES. We would also like to include Automotive Shop Owners to open up the line of communication between the schools/colleges and Automotive Repair Shops. Richie del Puerto Sno-Isle TECH Skills Center

Meal - Fri Lunch - We Bring About

We Bring About What We Talk About Our words are magic wants, and one can immediately change their results, their environment, and their life by simply changing their language.

Meal - Sat Lunch - Are YOU a Student of YOUR Business

Are YOU a Student of YOUR Business, or just a bystander? Technology is moving at an epic pace. Are you keeping up? Exciting new developments in automotive technology means embracing important new study subjects and new learning curves in physical testing practices to remain relevant as repair shops and technicians. Come get fired up as Gary covers what is new and exciting about being a technician in 2021 and beyond.  

Meal - Sun Breakfast

Meal - Sat Breakfast - Be A Better You

BE A BETTER YOU can’t be overstated. It’s the secret to separating yourself from the pack and will bridge you to goals you have yet to reach more quickly. Personal growth is the greatest separator between those who succeed and those who do not, and its importance can’t be overstated; yet, we undermine our growth by investing in things that numb us to the reality of how short life really is. The intentional commitment toward personal development is a choice, a noble act. In the heart of any successful business, it’s the number one skillset to help move you forward. A culture where strong character exists sets not only the CONTEXT for your shops, but will benefit employees, families, relationships, and in this age of technology vs human qualities, is more important than ever. It renews the mind and keeps you engaged on a different level. While it’s important to be an expert in ‘how to’make cars run, ‘how to’ make better sales, ‘how to’ hire top performers, and ‘how to’ build a great business model, it’s MORE important to ensure the foundational structure of that shop is healthy. That begins with you. Invest in YOU and watch what follows…profit.

Sustainable Automotive Cashflow 101+

IN THE FOG? Need to put out an APB on your missing cashflow? Every thought, every decision you make is critical for your business and has a direct impact on your bottom line. This nuts and bolts workshop will elevate your current understanding and educate you on automotive ‘real-world’ financials. New or seasoned managers/owners will breakthrough ceilings never before experienced and take your business to new levels immediately. Realizing profitable financial success begins by setting intentional goals, creating actionable steps and understanding your ‘live’ numbers to measure, drive and course correct. Those numbers mean nothing without understanding the wisdom of those numbers. From fog to clarity, you’ll discover systems and tools that can be immediately utilized in your business to create positive cashflow.  What you’ll learn:  The difference of profit vs cashflow: what truly builds sustainable cashflow. Reports that are most valuable: P&L, Balance Sheet, Cashflow Statements, Point of Sale Management Reports, etc. The P&L profitable business cycle: where does a profitable P&L really come from? Top 10 Key Performance Indicators (KPI’s) and what they mean. Practical tools, systems and simple formulas to turn on cashflow next week!  This seminar is intended for 20-25 owners and/or managers who are responsible for all financial aspects of their business. Attendees will be required to bring their detailed reports listed below for the last 12 months.  Reports to bring: P&L: Last full 12 months Balance Sheet: Year-to-Date Sales & Gross Profit Management Report showing sales and costs of:       (typical Point Of Sale software reports) Labor Parts Sublet Tires Hazardous & Supply Fees Discounts RO Count Mechanical Labor Rate

Transmission Diagnostics for Non-Trans Techs

Transmissions have been controlled by computers for a long time. As a result, transmission issues can be electrical or hydraulic/mechanical in nature. When a vehicle with a transmission issue rolls into a shop it is often “shipped” to a transmission shop. Why? A perfectly capable technician who can accurately diagnose an engine issue could tackle a transmission issue. Why loose the customer? This course outlines a logical process for attacking transmission failures. Using tools and techniques that driveability technicians already possess, we will discuss how to draw the line between an electrical problem or an internal transmission issue. Basic knowledge of automatic transmissions is a plus, but this course is geared towards non-transmission technicians.

VVT Fundamentals & Diagnostic Process

Using case studies of repaired vehicles & actual part cutaways this class demonstrates how VVT systems work, what kinds of problems they have, and what can cause these systems to set codes.  The focus is a diagnostic routine that provides a flow of testing steps with technician checkpoints along the way.  Topics covered include: types of VVT systems, using scan data, correlation and performance codes, finding problems without disassembly, testing phasers, actuators and solenoids and more.  Technicians need a trusted process they can rely on to uncover VVT problems & the routine highlighted will lead you to a successful conclusion for Asian & Domestic vehicles.

Push Button Ignition

Push Button Ignition is very common on today’s vehicles.  These systems can be broken down into 3 broad categories: Immobilizer, Steering Lock and ACC/Run/Crank Relay Control. This class will assist technicians in developing a diagnostic routine for handling the common complaint of “I press the button and nothing happens”.  The instructor will emphasize system understanding, and scan data interpretation.  Tools used to check for Low Frequency and Radio Frequency wireless transmissions will also be discussed.  Discussion topics include the following vehicles:  2011 Nissan Maxima 2012 Toyota Camry 2017 Chevy Equinox 2018 Ford Edge 2006 VW Passat 2015 Ford Mustang

Vehicle Communication Breakdown

The expansion and use of multiple on board control units that communicate with each other in one or more networks in the vehicle has become complex.  In addition modern day networks such as Bluetooth and Ethernet that allow customers to run programs in the vehicle such as email GPS, navigation, calendar management, etc means that diagnosing today's vehicle network related problems can be challenging to say the least.   This course will give you a thorough understanding of how modern vehicle networks operate and communicate.  Get resources for gathering information concerning network codes and protocols and enhance your network diagnostic capability through case studies of actual vehicle network communication problems.

Mastering Profits & Financials - Day 1 of 2

Day 1 of 2 Day Class - You must attend both days! Competition has created a need for Shop Owners and Managers to have a full understanding of and methods to improve performance in all areas of their business in order to achieve or exceed automotive repair industry performance benchmarks. There are many key performance indicators to track. Which one or ones are the most important? This workshop will answer that question and give you methods to improve your key numbers as well as a plan to assist in achieving income goals. Tracking numbers and getting your team onboard will lead to ensuring that jobs are sold correctly and profitably. You will learn how to: setup a financial statement which renders comparable figures in the auto repair industry; understand critical financial ratios; improve gross and net profits; minimize operating expenses; control inventory; improve shop productivity and efficiency; calculate a labor rate based on costs; discount profitably; better utilize your facility; calculate Service Advisor performance; improve and maximize car count; maximize potential of the customer database; and improve the three routes to profits. 

Mastering Profits & Financials - Day 2 of 2

Day 2 of 2 Day Class - You must attend both days! Competition has created a need for Shop Owners and Managers to have a full understanding of and methods to improve performance in all areas of their business in order to achieve or exceed automotive repair industry performance benchmarks. There are many key performance indicators to track. Which one or ones are the most important? This workshop will answer that question and give you methods to improve your key numbers as well as a plan to assist in achieving income goals. Tracking numbers and getting your team onboard will lead to ensuring that jobs are sold correctly and profitably. You will learn how to: setup a financial statement which renders comparable figures in the auto repair industry; understand critical financial ratios; improve gross and net profits; minimize operating expenses; control inventory; improve shop productivity and efficiency; calculate a labor rate based on costs; discount profitably; better utilize your facility; calculate Service Advisor performance; improve and maximize car count; maximize potential of the customer database; and improve the three routes to profits. 

Master The Art Of Electrical Fault Diagnosis

Electrical faults are the arch enemy of most technicians. Even the most accomplished among us often tremble in nervous anticipation of tackling an electrical diagnosis. Fear no more – help is here! Motor Age’s Pete Meier has helped techs around the country develop confidence in their ability to troubleshoot electrical faults properly and efficiently. “The key”, says Meier, “is to first ensure that you have a solid understanding of how and why electrical circuits work. Most of the techs I’ve helped are trying to build on a weak foundation – and that isn’t going to happen.” Meier goes on to say that, once the foundation is solid, mastering a variety of testing techniques will allow a tech to go from mere mortal to superhero, and quickly identify what kind of fault he/she is facing and where the fault is located. What can you expect to learn?  Diagnosing the fault BEFORE you test  The 5 ways a circuit can fail The ONE testing technique you must master Using current as a diagnostic tool What to test BEFORE you replace an ECU Scope or DVOM – when to pull out the big guns And more! Want to go from apprehensive to confident? Make plans now to attend this presentation!”

Reselling the Value of Repair

The cash-out and delivery of the vehicle back to the customer is not the end of the visit, rather it is the birthplace of a successful, profitable, and lasting relationship with your clients.  Where some look to quickly shuffle their customers out the door after closing the repair order, others who are focused on providing an indelible customer experience, choose to embrace this opportunity to resell the value of the repairs and prevent buyer’s remorse, repair regret and come-back chaos.   The purpose of this course is to enlighten forward thinking Service Advisors and Shop Owners to the short-term and long-term benefits of having a well-structured and effective delivery process in place. 

Service Advisors: The Key to Business Success

The role of an advisor in today's shop has never been more critical to its success or failure than it is today. There is less repair work to do, the time between service intervals is increasing, and buying habits have certainly changed. This means you're dealing with less trust, more customer stress & scrutiny, and less loyalty. Think your advisor is important? This session delivers the strategies you NEED to help your advisor sell more every day - during every appointment Attendees will learn:  Why service advisors are key to business success.  Best practices for service advisors.  The owner’s role. Audience: Shop Owner, Manager, Advisor

The Customer Connection

Every shop has a handful of “raving fans.” Why isn’t there more? The goal of every business should be to create and KEEP happy customers. Unfortunately, the customer experience  often gets lost in the day-to-day transactions that make up the running of your business. You tend to focus on daily cash outs, invoices, receivables, payables, and probably employee payroll. We will explore the value of a single happy customer and provide tools to help you service, keep, and duplicate your very best customers. The value of a single happy customer goes far beyond the dollars that they will spend this year. This class helps shop owners, managers and service advisors understand the true value of exceeding customer expectations and will provide a roadmap for consistently creating “ravings fans”! Audience: Shop Owner, Manager, Advisor

Overcoming Objections – How to Win the Game

Are objections causing Service Advisor frustration ending in poor facility performance?  Join Team ESi for a look at the most current effective methods and proven responses to age old objections, as well as fresh approaches to the Internet savvy customer.  Bring your hardest objection lines with you and let ESi help you get through them.

The 3M’s Money, Mindset, Mastering Revenue Goals

This is an interactive course targeting Service Advisors and Salespeople. The goal is for students to recognize their current views around money, change their mindset to attract more money, and refining their interactions with clients to build a community of raving fans who are delighted to pay for their services. Money = We think from our own wallets. Play the game of "What would you pay for...?" Mindset = How to raise your money thermostat with the Law of Attraction. Recommend exercises that will help students up-level their mindset around money. Mastering your revenue goals = Use the exercises from The Give To Get Principle book to build reciprocity and a community of raving fans. Identify your superpowers, your "why", and the attitudes within your team.

Your Internal Marketing vs External Marketing

Jen will talk about Storytelling, Community Culture, Standard Operating Procedures, and how these all generate more of the 4 Currencies. These are internal marketing tactics that will strengthen your external marketing and sales. In this class, we will cover the following topics: 1) What are the benefits of Internal Marketing? -- When you do all of these things, you solidify your dominance in your market. If you want to sell your business or expand your business, you will need the SOPs, the community outreach, and the telling of your story to attract the right buyer or the right clients. If your internal marketing is great, it will benefit your external marketing by generating more of the 4 currencies: money, knowledge, relationships, and time. 2) Telling Your Story -- Is your website up to date and does it share what makes you special and unique? Do you incorporate videos into your website, emails, social media channels, and paid advertising? Do your team members, vendors, and clients know what you stand for and why? Could they help you find new employees, new clients, and new opportunities? 3) Community Culture -- Are you and your employees actively engaged with your community? Are you encouraging employees to donate their time to help others? Are you getting out in front of your community on a regular basis through podcasts or YouTube to share your wisdom? Are you hosting community events at your shop? Do you invite your team, your vendors, and your clients to participate in this community effort? 4) Standard Operating Procedures -- Do you have them written down? Do they include videos showing your employees how to do things? Are they easy to access so all employees can learn what to do? Do the SOPs tell your company's story and company culture?

Value - Is your Business an Expense or Investment?

How do your current customers view your shop’s services?  As an expense or investment? How do you show the importance of maintenance as maintaining the value of the vehicle investment instead of just being another bill to pay? How do you do this for current customers as well as potential new customers?

P0420 & P0430 "Keeping The Light Off"

P0420 & P0430 "Keeping The Light Off" The P0420/P0430 DTCs related to catalytic converter efficiency are among the Top 10 DTCs we deal with on a regular basis. It’s easy to assume by the description that the converter itself has failed – and it just may have – but more often than not there is another culprit hiding in the wings that either caused the death of the converter or the code itself. In this seminar, we’ll share testing methods and tips to help you successfully correct the problem the first time around.

Understanding and Diagnosing Electric Hybrid Vehicles

This Hybrid class focuses on the proper techniques necessary to diagnose, repair, service and make money on Hybrid vehicles. Class consists of: Safety training DVOM usage (CAT III certified) Megohmmeter usage Hybrid diagnosis using scan tools Scan tool shootout (Enhanced and OEM) Labscope measurements on Hybrids Using low and high amperage clamps on Hybrid systems Testing high voltage batteries Regenerative braking system AC to DC inverters and DC to DC converters Electric assist steering Common service procedures; oil changes, cooling systems, tires, brakes etc. Internet and OEM websites Real world testing

VW and Audi Charging Systems

This class covers late model Volkswagen and Audi Charging Systems  • How these systems function and how to accurately test and diagnose these systems  • Non-Computer Controlled and Computer Controlled Charging Systems for VW and Audi vehicles are covered  • Descriptions of the Alternator Circuits and their functions  • What to test when the system is NOT charging  • Audi BSS and LIN Charging Systems

TPMS Requirements, Processes and Procedures

This course gives participants in-depth understanding of TPMS through case studies and hands on training.  During the course, participants will: Learn about TPMS service requirements, processes and procedures; Use scan tools and hand tools to properly diagnose and repair damaged TPMS systems; Learn correct tire mounting and dismounting procedures and proper installation processes; Understand the TREAD Act and the legal requirements of TPMS.