Class Type: MGT
Sponsored by CompuTrek
Saturday March 13, 2010
1:30 PM to 4:30 PM
AMI Certified - Receive 6 AMI Credits
Take the next critical steps to being more of an A+ Service Advisor. Learn and implement proven strategies, techniques and advisor tools that have been tested through 3 down economy periods. Understand what it really means to WOW the customer. Come away with practical tools you can put to work your next day back to turn on cash flow and increase the shops Efficiency in the following areas:
A+ Selling System: How to sell in a down economy
A+ Handling Objections: I.e. “You’re too expensive. I can get it done cheaper elsewhere”
A+ Identifying customer types & needs: The start of the WOW factor
A+ Phone skills: Moving price shoppers to appointments
A+ Appointment System: The most overlooked tool an advisor uses (or doesn’t use)
A+ Being Prepared for each appointment: Prepping Profitable Repair Order’s
A+ Driving GP Dollars: How to drive GP Dollars with quick simple tools
A+ Active Delivery: Building Loyalty and Retention with internal programs
A+ Referrals: How to properly send your customers out in the community
A+ Team Leader/Interactions Skills: Be the leader your owner wants you to be as an advisor